Table of Contents:
- 1. Introduction
- 2. Definitions
- 3. Service Overview
- 4. Acceptance of Terms
- 5. Cancellation Policy
- 6. Cookies Policy
- 7. Privacy Policy
- 8. Payment Options
- 9. Client Responsibilities
- 10. Project Completion
- 11. Intellectual Property
- 12. Feedback, Referrals, and Revisions
- 13. Right to Showcase Work
- 14. Consultation Meetings
- 15. Dispute Resolution
- 16. Limitation of Liability
- 17. Termination of Services
- 18. Insurance
- 19. Changes to Terms & Conditions
- 20. Contact
1. Introduction - These Terms & Conditions (“Terms”) govern all services offered by
D-S-Design, operated by Daniel Sherlock. By using my services or accessing
www.D-S-Design.com, you agree to abide by the Terms laid out below.
2. Definitions - "Designer” refers to Daniel Sherlock, trading as D-S-Design.“Client” refers to the individual or organisation receiving services.“Project” refers to any design, web, branding, or marketing work undertaken by D-S-Design..
3. Service Overview - D-S-Design provides services including (but not limited to) branding, graphic design, website design, content creation, social media management, and digital marketing. The specifics of each project will be detailed in a signed service agreement.
4. Acceptance of Terms - Engaging with D-S-Design or visiting the website constitutes acceptance of these Terms. If you do not accept them, please refrain from using these services.
5. Cancellation Policy - For project-based work, a 50% non-refundable deposit is required to secure your slot and begin the project. If the client cancels, all work completed to date will be invoiced. Cancellation fees will vary depending on the stage of the project, and additional charges may apply depending on the timing. If the client becomes unresponsive for more than 3 working days, the project may be paused and subject to a reactivation fee and adjusted deadlines. No refunds are issued under any circumstances, including for recurring maintenance or social media contracts. Refunds for third-party services—such as Webflow hosting, Elfsight, IONOS, or others—must be requested directly from the providers. D-S-Design is not responsible for managing or processing third-party service refunds. Please refer to the
Payments & Cancellation Policy for a full explanation of cancellation stages and associated charges.
-For further details, please refer to my
Payments & Cancellation Policy.
6. Cookies Policy - D-S-Design uses cookies to enhance user experience and track website performance. By using the site, you consent to the use of cookies. View the full
Cookies Policy.
7. Privacy Policy - Any personal information submitted is stored securely and used solely for communication and service delivery. For full details, view the
Privacy Policy.
8. Payment Options - D-S-Design offers multiple payment options for your convenience.
These include:
PayPal: You can make payments securely and conveniently using PayPal.
Bank Transfer: I accept payments via bank transfer to my account.
Square Invoicing: My invoicing system is powered by Square, allowing for easy and secure payment processing.
Please note that I do not accept cash or checks. Projects are split into staged payments as per the signed service contract. The remaining balance must be paid before final deliverables are released. Late payments may incur a 10% fee. Please refer to my
Privacy Policy for further information regarding the handling of payment information.
9. Client Responsibilities - Clients agree to:
Respond to communications within 3 working days
Provide timely content and feedback
Supply access credentials when needed
Honour agreed payment schedules
Communicate delays or changes promptly
Failure to meet these expectations may delay delivery or result in additional charges.
As a client, you are responsible for:
- Providing accurate and complete information & content required for your project.
- Providing timely feedback and responses to my inquiries and design concepts.
- Adhering to my
Cancellation Policy and payment schedule.
- Ensuring that all materials provided to me do not infringe upon any copyrights, trademarks, or other intellectual property rights.
10. Project Completion - Projects are deemed complete once the agreed scope has been delivered. Additional pages or features outside the original scope will incur extra charges (£150 per page depending on complexity). A final confirmation email marks the completion unless otherwise agreed.
11. Intellectual Property - D-S-Design retains ownership of all work until full payment is made.
After payment, rights are transferred to the Client unless otherwise agreed.
All content, designs, and materials created remain the intellectual property of D-S-Design until final payment is received.
12. Feedback, Referrals and Revisions - Revisions must be submitted within 3 days of receiving the design draft.
Projects include a set number of revisions, as outlined in individual contracts.
Any additional or late revisions may incur a fee.I value client feedback and will make reasonable efforts to accommodate revisions and adjustments during the design process.
However, excessive revisions beyond the scope of the project may incur additional charges.Referring D-S-Design's design services is highly valued and greatly appreciated. Your recommendations help me continue to deliver exceptional graphic and web design solutions.
If you are happy with the service, please consider leaving a review:
Trustpilot
Google
13. Right to Showcase Work - D-S-Design reserves the right to showcase completed work in its portfolio, website, social media, and promotional materials. A footer credit (“Designed by D-S-Design”) will remain unless removed for an additional £500. Clients agree to this unless stated otherwise in writing before work begins.
14. Consultation Meetings - Meetings will be scheduled where required. Clients are expected to attend meetings on time and provide adequate notice if rescheduling. Delays may affect project delivery and incur additional consultation fees if outside agreed time.
15. Dispute Resolution - In case of a dispute, both parties agree to communicate in writing and attempt to resolve the matter. If unresolved, it may be escalated to mediation or follow standard UK small business legal pathways.
16. Limitation of Liability - D-S-Design is not liable for any loss, damage, or delays resulting from third-party service failure or misuse of content. All services are provided in good faith and to a professional standard. D-S-Design is not responsible for content hosted on third-party platforms.
17. Termination of Services - D-S-Design may terminate services due to non-payment, breach of terms, abusive behaviour, or unresponsiveness exceeding 3 working days. In all cases, no refunds will be given, and remaining work will be invoiced.
18. Insurance - D-S-Design is fully insured with Hiscox. Learn more:
Hiscox Business Insurance
19. Changes to Terms & Conditions - These Terms may be updated at any time. Major changes will be communicated directly or made available via
www.D-S-Design.com.
20. Contact - If you have any questions or concerns regarding these Terms & Conditions or any aspect of my services, please contact me using the following details:
Email:
Contact@D-S-Design.com
Thank you for choosing D-S-Design. I look forward to working with you and providing exceptional graphic and web design solutions tailored to your needs.