Payments & Cancellations
Table of Contents:
- Introduction
- Cancellation Procedure
- Cancellation Charges
3.1 Deposit Process
3.2 Cancellation Fees
3.2.1 Early Cancellation (Within 14 Days of Project Start)
3.2.2 Mid-Project Cancellation (Between 15 and 45 Days of Project Start)
3.2.3 Late Cancellation (Beyond 45 Days of Project Start)
3.3 Incomplete Projects
3.4 Cancellation of Maintenance and Social Media Contracts
3.5 Cancellation of Webflow Hosting Subscriptions
3.6 Responsibility for Third-Party Service Fees - Project Termination by D-S-Design
- Right to Showcase Work
- References to Related Policies
- Invoicing and Payment Methods
- Late Payment Fees
- Sickness, Absence and Holidays
- Refunds
- Resumption of Projects
- Amendments to the Policy
- Contact
1. Introduction - To begin any project with D-S-Design, a 50% non-refundable deposit is required to confirm your booking and secure studio time. Maintenance, social media, and care plan contracts are non-refundable once initiated. No work will commence until the required payment or signed agreement has been received. This ensures both parties are fully committed to the project schedule and deliverables.
2. Cancellation Procedure - If you decide to cancel your project or service with D-S-Design, please follow the steps below.
2.1 Notification in Writing - All cancellations must be made in writing via email to Contact@D-S-Design.com. Include your name, project reference, and reason for cancellation.
2.2 Effective Date - Cancellations are only considered official once your written notice has been acknowledged by D-S-Design. Work will pause immediately upon confirmation.
3. Cancellation Charges
3.1 Deposit Process - A 50% non-refundable deposit is required before any project begins. For website design projects, the remaining 50% balance is payable upon completion and prior to launch or handover. For contracts or other invoices (including maintenance, social media management, print design, or retainers), full payment is required upfront unless otherwise agreed in writing.
3.2 Cancellation Fees - If a project is cancelled after payment has been made, additional charges will apply depending on the stage of the project.
3.2.1 Early Cancellation (Within 14 Days of Project Start) - The Client forfeits the 50% non-refundable deposit, plus an additional 10% of the total project cost. A 5% administrative fee applies to cover onboarding, planning, and initial setup time.
3.2.2 Mid-Project Cancellation (Between 15 and 45 Days of Project Start) - The Client remains liable for the non-refundable deposit and 50% of the total project cost. Additional charges of up to 10% may apply to cover completed work, development time, and allocated resources.
3.2.3 Late Cancellation (Beyond 45 Days of Project Start) - The Client is liable for 100% of the total project cost. An additional charge of up to 20% may be applied depending on the complexity of work completed and time invested. No work, files, or access will be released until all outstanding balances are settled in full.
3.3 Incomplete Projects - If the Client becomes unresponsive for three (3) working days or more, the project may be paused. A reactivation fee will apply to resume work, and a revised timeline will be issued based on current studio availability. Extended inactivity may be treated as project abandonment and subject to cancellation charges.
3.4 Cancellation of Maintenance and Social Media Contracts - Maintenance, care plans, and social media contracts are non-refundable once initiated. Cancellation will prevent future renewals but does not entitle the Client to a refund for unused time. A minimum of 14 days’ written notice is required prior to the next billing cycle.
3.5 Cancellation of Webflow Hosting Subscriptions - All Webflow hosting is billed and managed either directly through Webflow or via D-S-Design’s workspace. Hosting fees are non-refundable and non-transferable.
If the Client chooses to move their website out of D-S-Design’s Webflow Workspace, a transfer and migration fee will apply. Upon transfer, all responsibility for hosting, billing, and maintenance passes fully to the Client.
No third-party designers, developers, or agencies may access, duplicate, or interfere with the website while it is hosted within D-S-Design’s workspace without prior written consent. Unauthorised access may result in immediate termination of services.
3.6 Responsibility for Third-Party Service Fees - The Client is solely responsible for maintaining and paying for all third-party services, including but not limited to IONOS, domains, email services, Elfsight, plugins, integrations, and external software. These services are non-refundable through D-S-Design. Failure to maintain these services may result in loss of functionality, downtime, or service interruption, for which D-S-Design accepts no liability.
4. Project Termination by D-S-Design - D-S-Design reserves the right to terminate a project immediately in cases of non-payment, breach of contract, abusive or inappropriate behaviour, or extended unresponsiveness (three or more working days). No refunds will be issued. All work completed up to the termination date will be invoiced and must be paid in full.
5. Right to Showcase Work - Unless otherwise agreed in writing, D-S-Design reserves the right to display completed work within its portfolio, marketing materials, and social media platforms. A discreet footer credit (“Designed by D-S-Design”) may be included on websites. Clients may request removal of this credit for a one-time fee of £500.
6. References to Related Policies - By engaging with D-S-Design, the Client agrees to all related policies, including Terms and Conditions, Cookies Policy, and Privacy Policy, available at www.d-s-design.com/policies. The Client Area (www.d-s-design.com/client-area) contains additional resources, updates, and notices.
7. Invoicing and Payment Methods - Invoices are issued via Square and include secure payment options such as Bank Transfer, PayPal, and Square Online. Cash and cheques are not accepted. All final deliverables, including files, access, or website launches, will only be released once full payment has cleared.
8. Late Payment Fees - If payment is not received by the due date, a 10% late fee will be applied after seven (7) days. An additional 10% monthly charge may be applied thereafter until the balance is cleared. D-S-Design reserves the right to pause all work during this time.
9. Sickness, Absence and Holidays - In the event of sickness or unforeseen absence, D-S-Design will communicate promptly and aim to minimise disruption. Projects may be delayed by up to six (6) weeks if necessary. As a sole operator, timelines may also be affected during periods of high demand. Planned holidays and absences are communicated via the Client Area.
10. Refunds - No refunds are issued under any circumstances for deposits, completed work, maintenance plans, social media contracts, or partially completed projects. Third-party services are non-refundable through D-S-Design and must be handled directly with the provider.
11. Resumption of Projects - Paused or delayed projects may incur a reactivation fee to cover administrative time and reallocation of resources. A new timeline will be confirmed in writing upon resumption.
12. Amendments to the Policy - This policy may be updated periodically without prior notice. The latest version will always be available at www.d-s-design.com/policies. Clients will be informed of any significant changes.
13. Contact - If you have any questions regarding this policy, please contact:
Email: Contact@D-S-Design.com
Website: www.d-s-design.com
