Payments & Cancellations
Table of Contents:
- Introduction
- Cancellation Procedure
- Cancellation Charges
3.1 Deposit Process
3.2 Cancellation Fees
3.2.1 Early Cancellation (Within 14 Days of Project Start)
3.2.2 Mid-Project Cancellation (Between 15 and 45 Days of Project Start)
3.2.3 Late Cancellation (Beyond 45 Days of Project Start)
3.3 Incomplete Projects
3.4 Cancellation of Maintenance and Social Media Contracts
3.5 Cancellation of Webflow Hosting Subscriptions
3.6 Responsibility for Third-Party Service Fees - Project Termination by D-S-Design
- Right to Showcase Work
- References to Related Policies
- Invoicing and Payment Methods
- Late Payment Fees
- Sickness, Absence and Holidays
- Refunds
- Resumption of Projects
- Amendments to the Policy
- Contact
1. Introduction - To begin any project with D-S-Design, a 50% non-refundable deposit is required to confirm your booking and secure studio time. Maintenance, social media, and care plan contracts are also non-refundable once initiated. No work will commence until the required payment or signed agreement has been received. This ensures both parties are fully committed to the project schedule and deliverables.
2. Cancellation Procedure - If you decide to cancel your project or service with D-S-Design, please follow the steps below.
2.1 Notification in Writing - All cancellations must be made in writing via email to Contact@D-S-Design.com. Include your name, project reference, and reason for cancellation.
2.2 Effective Date - Cancellations are only considered official once your written notice is acknowledged by D-S-Design. Work will pause immediately upon receipt of confirmation.
3. Cancellation Charges
3.1 Deposit Process - A 50% non-refundable deposit is required before any project begins. For website design projects, the remaining 50% balance is payable upon completion and before launch. For contracts or other invoices (including maintenance, social media management, print design, or retainers), full payment is required upfront. Payment structure will always be made clear on your official invoice or signed agreement.
3.2 Cancellation Fees - If a project is cancelled after payment, additional charges apply depending on progress.
3.2.1 Early Cancellation (Within 14 Days) - You forfeit the 50% non-refundable deposit, plus an additional 10% of the total project cost. A 5% admin fee applies to cover setup costs.
3.2.2 Mid-Project Cancellation (15–45 Days) - You remain responsible for the non-refundable deposit and 50% of the project total. A further 10% may apply for work already completed.
3.2.3 Late Cancellation (Beyond 45 Days) - Cancellations after 45 days require full payment of the total project cost, plus the non-refundable deposit. An additional 20% may apply based on complexity and time invested. No work will be released until all outstanding balances are settled.
3.3 Incomplete Projects - If a client is unresponsive for three (3) working days or more, the project may be paused. A reactivation fee will apply to resume work, and a new completion date will be confirmed depending on studio availability.
3.4 Cancellation of Maintenance and Social Media Contracts - Maintenance, care plans, and social media management contracts are non-refundable once initiated. Cancelling stops future renewals but does not refund unused time. Written notice must be given 14 days before the next billing cycle.
3.5 Cancellation of Webflow Hosting Subscriptions - All Webflow hosting is billed and managed directly through Webflow. Hosting fees are non-refundable, or transferable. If you choose to move your website out of D-S-Design’s Webflow workspace. A £500 transfer fee applies. Upon transfer, D-S-Design will cancel all active hosting plans, and billing responsibility passes to the client.
3.6 Responsibility for Third-Party Service Fees - Clients are responsible for maintaining and paying all third-party services, including but not limited to IONOS, Elfsight, domain renewals, email accounts, and integrations. These fees are non-refundable through D-S-Design. Failure to maintain external subscriptions may impact website functionality.
4. Project Termination by D-S-Design - D-S-Design reserves the right to terminate a project for non-payment, breach of contract, abusive conduct, or extended unresponsiveness (3 or more working days). No refunds will be issued, and all completed work to date will be invoiced immediately.
5. Right to Showcase Work - Unless otherwise agreed in writing, D-S-Design retains the right to display completed work in its portfolio, marketing, and social channels, and include a discreet footer credit (“Designed by D-S-Design”). Clients may request removal of this credit for a £500 fee.
6.References to Related Policies - By engaging with D-S-Design, you agree to the Terms and Conditions, Cookies Policy, and Privacy Policy, all available at www.D-S-Design.com/policies. Your Client Area, containing updates, support resources, and holiday notices, can be accessed at www.D-S-Design.com/client-area.
7. Invoicing and Payment Methods - Invoices are issued via Square with secure payment options including Bank Transfer, PayPal, and Square Online. Cash and cheques are not accepted. Final deliverables (files, access, or launches) are released only once payment has cleared in full.
8. Late Payment Fees - If payment is not received by the due date, a 10% late payment fee is added after 7 days. A further 10% monthly interest may be applied for each additional month overdue. These fees cover administrative time, delays, and lost project capacity.
9. Sickness, Absence and Holidays - In the event of sickness or unforeseen absence, D-S-Design will communicate promptly and work to minimise disruption. Projects may be delayed by up to six weeks if required. As D-S-Design operates alongside other commitments, timelines may adjust during high-demand periods. Upcoming holidays and planned absences are always listed in the Client Area for full transparency.
10. Refunds - No refunds are issued for deposits, maintenance or social media contracts, or partial work completed. Third-party services are non-refundable through D-S-Design and must be handled directly with the provider.
11. Resumption of Projects - Paused or delayed projects may incur a reactivation fee to cover reallocation and administrative costs. A new completion date will be confirmed in writing once work resumes.
12. Amendments to the Policy - This policy may be updated periodically without prior notice. Clients will be informed of major changes, and the latest version will always be available at www.D-S-Design.com/policies.
13. Contact - If you have any questions or concerns regarding this policy, please contact:
Email: Contact@D-S-Design.com
Website: www.D-S-Design.com
