Payments & Cancellations

Table of Contents:
- Introduction
- Cancellation Procedure
- Cancellation Charges
- 3.1 Deposit Process
- 3.2 Cancellation Fees
- 3.2.1 Early Cancellation (Within 14 Days of Project Start)
- 3.2.2 Mid-Project Cancellation (Between 15 and 45 Days of Project Start)
- 3.2.3 Late Cancellation (Beyond 45 Days of Project Start)
- 3.3 Incomplete Projects
- 3.4 Cancellation of Maintenance Contracts
- 3.5 Cancellation of Webflow Hosting Subscriptions
- 3.6 Responsibility for Third-Party Service Fees
- Project Termination by D-S-Design
- Right to Showcase Work
- References to Terms and Conditions, Cookies Policy, & Privacy Policy
- Invoicing and Payment Methods
- Late Payment Fees
- Sickness and Absence
- Refunds
- Resumption of Projects
- Amendments to the Cancellation Policy
- Contact

1. Introduction
To initiate any project with D-S-Design, a 50% non-refundable deposit is required to begin work. Maintenance contracts and social media contracts are also non-refundable. This payment secures your project slot and enables the design process to commence. No work will be delivered unless paid for in advance.
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2. Cancellation Procedure
If you decide to cancel your project with D-S-Design, please follow the steps outlined in this cancellation policy to ensure a smooth process:

‍2.1 Notify Me in Writing
I require that all cancellations be submitted in writing. You can send your cancellation notice via email to Contact@D-S-Design.com. In your cancellation notice, please include your name, contact information, project details, and the reason for cancellation.

‍2.2 Cancellation Timeline
Upon receiving your written cancellation notice, I will acknowledge its receipt and confirm the cancellation. Please be aware that the project's cancellation will only be considered official from the date I receive your written notice.. Projects will be paused immediately upon receipt of written confirmation.
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3. Cancellation Charges
‍ 3.1 Deposit Process - A 50% non-refundable deposit is due before any project work begins.
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3.2 Cancellation Fees - If a project is cancelled after the deposit has been paid, additional charges will be assessed depending on the stage of the project.
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3.2.1 Early Cancellation - (Within 14 Days of Project Start) If you cancel your project within 14 days of its initiation, you will be liable for the 50% non-refundable deposit, along with an additional 10% of the total project cost. An extra 5% will be charged to cover admin and setup expenses.
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3.2.2 Mid-Project Cancellation - (Between 15 and 45 Days of Project Start) If you decide to cancel your project after the initial 14 days but within 45 days of its start, you will be responsible for the non-refundable deposit and 50% of the total project cost. An additional 10% will be added to account for work already completed.
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3.2.3 Late Cancellation (Beyond 45 Days of Project Start) Cancellations made after 45 days from the project's initiation will result in you being held accountable for the non-refundable deposit and the full project cost. An additional 20% may be charged depending on the complexity and extent of work completed. Cancellations made after 45 days from the project's initiation will result in you being held accountable for the non-refundable deposit and the full project cost.The full project balance may be due depending on the stage of completion.

3.3 Incomplete Projects - Projects paused or left incomplete due to client unresponsiveness (more than 3 working days) may be subject to a reactivation fee. A new completion date will be agreed based on availability.

3.4 Cancellation of Maintenance Contracts - Maintenance contracts are non-refundable once initiated. Cancellation will stop future renewals but does not provide a refund for unused time.

3.5 Cancellation of Webflow Hosting Subscriptions - Clients are responsible for managing their own Webflow or third-party hosting subscriptions. D-S-Design is not responsible for hosting fees or cancellations.

3.6 Responsibility for Third-Party Service Fees - Fees related to services such as Elfsight, IONOS, domains, email services, and other integrations must be paid by the client and are non-refundable through D-S-Design.
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4. Project Termination by D-S-Design
D-S-Design reserves the right to terminate any project for breach of contract, abusive behaviour, non-payment, or unresponsiveness. In such cases, no refunds will be issued.
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5. Right to Showcase Work
Unless otherwise agreed in writing, D-S-Design retains the right to showcase completed work across its portfolio, social media, and marketing materials. Removal of the “Designed by D-S-Design” footer incurs a £500 fee.
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6. References to Terms and Conditions, Cookies Policy, and Privacy Policy
By entering into a project with D-S-Design, you acknowledge that our terms and conditions, cookies policy, and privacy policy apply. These policies govern the use of our website, your interactions with us, and the handling of your personal information. You can review these policies on my website D-S-Design.com/policies
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7. Invoicing and Payment Methods
All invoices are managed via Square.
Payment options include:
PayPal
Bank Transfer
Square Online Invoicing

Cash and cheque are not accepted. Final deliverables are not sent until payment is received.
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8. Late Payment Fees
If payment for services rendered is not received by the due date specified on the invoice, a late payment fee may be applied. Late payment fees will be calculated as 10% of the outstanding invoice amount for each month of the Billing Cycle that the payment remains overdue. These fees are intended to cover administrative costs and the inconvenience caused by late payments.
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9. Sickness and Absence
In the event of sickness or unexpected absence on my part, I will make every effort to communicate this with you as soon as possible. Projects may experience delays as a result, but I will work to minimise any disruptions and will keep you informed of any changes to the project timeline.I reserve the right to delay any project by up to 6 weeks in the event of sickness, absence, or other unforeseen circumstances, and by agreeing to these terms, the client accepts this possibility.

Additionally, as I manage two jobs, project timelines may be affected during busy periods. I will strive to provide realistic timelines and keep clients updated on any adjustments.
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10. Resumption of Projects
Paused or delayed projects may require a reactivation fee and new timeline depending on availability.
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11. Amendments to the Cancellation Policy
This policy may be updated without prior notice. Clients will be notified of major changes where appropriate.
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12. Contact
If you have any questions or concerns regarding my cancellation policy, please do not hesitate to contact me using the following contact details:
Email: Contact@D-S-Design.com